Privacy Policy

1. Purpose and scope of collection

We collect personal information that you provide when using our website — including your name, email address, phone number, and message content — so that Nature Enrich can respond to contact and quotation requests and provide related customer support.

You are responsible for keeping your contact details accurate and for protecting any account credentials used to access our services. Please notify us promptly if you believe your information has been used without authorization.

2. Scope of information usage

Nature Enrich uses the information you submit only for the following purposes:

• Responding to your enquiries, quotation requests, and follow-up communications.
• Providing information about products, factories, exhibitions, and related services you have asked about.
• Improving the quality of our customer service and website experience.
• Confirming identity when needed to process a request you have made.
• Sending notices related to your request, where you have asked us to do so.
• Complying with applicable legal obligations.
• Preventing fraud, abuse, or other activity that may harm Nature Enrich or our customers.
• Other purposes that we notify you of at the time of collection, with your consent where required.

3. Information retention period

We keep personal information only for as long as needed to fulfil the purposes described in this policy, or as required by law. When you request deletion, we will review and delete or anonymize the data unless we must retain it to meet a legal obligation or resolve an outstanding request.

4. Address of the entity collecting and managing personal information

5. Means and tools for users to access and edit their personal data

You may request to review, update, or delete personal information you have sent us by contacting Nature Enrich using the details above or through our Contact page. We will respond within a reasonable time and may need to verify your identity before making changes.

6. Commitment to protecting customer personal information

Nature Enrich is committed to keeping customer personal information confidential and to using it only for the purposes stated in this policy. We do not sell personal information to third parties.

Access to personal information is limited to authorized staff who need it to handle your request. We apply reasonable administrative and technical measures to help prevent unauthorized access, disclosure, or misuse.

If a security incident affecting your personal information occurs, we will take appropriate steps to contain the issue and, where required by law, notify the relevant parties and the individuals concerned.